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Basics of Leadership / Communication / Conflict Management

Module name (EN):
Name of module in study programme. It should be precise and clear.
Basics of Leadership / Communication / Conflict Management
Degree programme:
Study Programme with validity of corresponding study regulations containing this module.
Security and Safety Management, Master, ASPO 01.10.2013
Module code: MSSM 310
Hours per semester week / Teaching method:
The count of hours per week is a combination of lecture (V for German Vorlesung), exercise (U for Übung), practice (P) oder project (PA). For example a course of the form 2V+2U has 2 hours of lecture and 2 hours of exercise per week.
50VS (50 hours)
ECTS credits:
European Credit Transfer System. Points for successful completion of a course. Each ECTS point represents a workload of 30 hours.
5
Semester: 3
Mandatory course: yes
Language of instruction:
German
Assessment:
Written exam (90 minutes)

[updated 30.06.2024]
Workload:
Workload of student for successfully completing the course. Each ECTS credit represents 30 working hours. These are the combined effort of face-to-face time, post-processing the subject of the lecture, exercises and preparation for the exam.

The total workload is distributed on the semester (01.04.-30.09. during the summer term, 01.10.-31.03. during the winter term).
The total student study time for this course is 150 hours.
Recommended prerequisites (modules):
None.
Recommended as prerequisite for:
Module coordinator:
Prof. Dr. Wolfgang Appel
Lecturer:
Ass. jur. Rita Ceska


[updated 24.05.2016]
Learning outcomes:
After successfully completing this module, students will be able to quickly recognize and assess all security functions, their interdependencies and their effectiveness in the company. They willknow how to establish a safety culture in the company.
 
- Students will have mastered the most important and convincing methods and techniques of successful communication and negotiation. They will be able to analyze, manage and shape conflict situations. They will be familiar with the interplay of conviction, attitudes and behavioral patterns, will be more aware of conflict potential and will be able to transform conflict situations into cooperation.

[updated 30.06.2024]
Module content:
- Organization of all security functions in the company
- Establishment of a safety culture in the company
- Social competence
- Handling media professionally
- Communication in crisis situations
- Changes in organizations
- Recognizing and negotiating conflicts of interest
- Managing conflicts regarding goals, approaches and resources
- Recognizing and influencing the emergence and course of conflicts
- Escalation and de-escalation
- Negotiating
- Conflict prevention

[updated 30.06.2024]
Teaching methods/Media:
Lectures with electronic aids, discussions between students and lecturer

[updated 30.06.2024]
Recommended or required reading:
- Fisher, R/Ury, W./Patton, B., Das Harvard Konzept, 22. Aufl. 2004, Campus Verlag
- Glasl, F.: Konfliktmanagement, 9.Aufl. 2009, Haupt Verlag
- Glasl, F.: Selbsthilfe in Konflikten, 5.Aufl. 2008, Haupt Verlag
- Hartmann, M/ Rieger, M/  Funk, Rüdiger, Zielgerichtet moderieren, 5.Aufl.2007, Beltz Verlag
- Jiranek, H./ Edmüller, A., Konfliktmanagement, 2003, Haufe Verlag
- Kern, P./ Schmader, M., Einführung in den Arbeitsschutz, 2006, Hanser Verlag
- Nothlichs, M., Arbeitsschutz und Arbeitssicherheit  Kommentar, Loseblatt Sammlung, Erich Schmidt Verlag
- Pieper, R./ Vorath, B-J (Hrsg.): Handbuch Arbeitsschutz, 2.Aufl.2005, Bund Verlag
- Schliephacke, J.: Führungswissen Arbeitssicherheit, 3.Aufl.         2008, Erich Schmidt Verlag
- Schlick, S.: Interne Unternehmenskommunikation, 3.Aufl. 2007, Schäfer-Poeschel Verlag
- Schranner, M., Qder Verhandlungsführer, dtv Verlag, 3. Aufl. 2007
- Schultz von Thun, J.: Miteinander Reden Bd. 2,3, 30., 18. Aufl. 2009, rororo
- Seifert, J., Besprechungen erfolgreich moderieren, Gabal Verlag, 11. Aufl. 2004
- Ternes, D.: Kommunikation – eine Schlüsselqualifikation, 2008, Jungfermann Verlag
- Thomann, C.: Klärungshilfe 2 – Konflikte im Beruf, 3.Aufl.2008, rororo Verlag
- Tries, J./Reinhardt, R: Konflikt- und Verhandlungsmanagement, 2008, Springer Verlag

[updated 30.06.2024]
 
[Fri Oct 31 07:09:25 CET 2025, CKEY=sgdfxkx, BKEY=shm, CID=MSSM 310, LANGUAGE=en, DATE=31.10.2025]