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Communication

Module name (EN):
Name of module in study programme. It should be precise and clear.
Communication
Degree programme:
Study Programme with validity of corresponding study regulations containing this module.
International Management, Master, ASPO 01.10.2016
Module code: MAIM-252
SAP-Submodule-No.:
The exam administration creates a SAP-Submodule-No for every exam type in every module. The SAP-Submodule-No is equal for the same module in different study programs.
P420-0266
Hours per semester week / Teaching method:
The count of hours per week is a combination of lecture (V for German Vorlesung), exercise (U for Übung), practice (P) oder project (PA). For example a course of the form 2V+2U has 2 hours of lecture and 2 hours of exercise per week.
4V (4 hours per week)
ECTS credits:
European Credit Transfer System. Points for successful completion of a course. Each ECTS point represents a workload of 30 hours.
6
Semester: 2
Mandatory course: yes
Language of instruction:
English
Assessment:
Term paper with presentation (can be repeated annually)

[updated 30.01.2020]
Applicability / Curricular relevance:
All study programs (with year of the version of study regulations) containing the course.

MAIM-252 (P420-0266) International Management, Master, ASPO 01.10.2016 , semester 2, mandatory course
MAIM-252 (P420-0266) International Management, Master, ASPO 01.10.2020 , semester 2, mandatory course
Workload:
Workload of student for successfully completing the course. Each ECTS credit represents 30 working hours. These are the combined effort of face-to-face time, post-processing the subject of the lecture, exercises and preparation for the exam.

The total workload is distributed on the semester (01.04.-30.09. during the summer term, 01.10.-31.03. during the winter term).
60 class hours (= 45 clock hours) over a 15-week period.
The total student study time is 180 hours (equivalent to 6 ECTS credits).
There are therefore 135 hours available for class preparation and follow-up work and exam preparation.
Recommended prerequisites (modules):
None.
Recommended as prerequisite for:
Module coordinator:
Prof. Dr. Malte Beinhauer
Lecturer:
Jennifer Conrad


[updated 18.08.2016]
Learning outcomes:
After successfully completing the course the student should be able to,
• name and describe the criteria for convincing interpersonal communication
• present the characteristic features of  persuasive conversational skills both at work and in everyday life
• successfully apply communication techniques when dealing with colleagues and business partners
• manage difficult conversation scenarios with empathetic behavior and conflict-free social interaction
• explain the determinants of positive personal development (social intelligence, emotional intelligence)
  and use them in their personal life-long learning process by way of study, experience and application.
• evaluate practical peer exercises in the field of communication.
• Create own training situations and course outlines for introduced interpersonal communication scenarios

[updated 16.12.2019]
Module content:
- Creativity
- Decision making
- Conversation theory
- Interviews, employee appraisals, sales conversations
- Argumentation patterns, discussion
- Escalating (conflict-promoting) and de-escalating (conflict-avoiding) negotiation
- Moderation, moderation techniques.


[updated 05.03.2020]
Teaching methods/Media:
Interactive course with a large amount of student participation, partner and group work, use of video and camera technology.

[updated 05.03.2020]
Recommended or required reading:
- Eunson, B.: C21 Communicationg in the 21st century, newest edition, Wiley
- Hackenberg, W.; Leminsky, C.; Schulz-Wofgramm, Eibo: Key Message delivered - Business Presentations with structure
- Rosenberg, M.; Chopra, D.: Nonviolent Communication: A Language of Life, Life-Changing Tools for Healthy
  Relationships, newest edition, Puddle dancer Press.
- Schultz von Thun, F., Miteinander reden 1-3, newest edition, Reinbeck
- Watzlawick, P., Beavin, J.H., Jackson, D.D., Pragmatics of Human Communication: A Study of Interactional Patterns,
  Pathologies and Paradoxes, newest edition,  W.W. Norton & Company
- Hesse, J., Schrader, H. Ch., Bewerbungshandbuch, Eichborn Verlag, Frankfurt
 (M)2010
- Alt, J. A.; Richtig argumentieren, newest edition,  Beck-Verlag
- Thiele, A., Argumentieren unter Stress, newest edition, Frankfurter Allgemeine
  Buch
- Weisbach, Ch. R., Professionelle Gesprächsführung, newest edition, Beck-Verlag  
- Kellner, H., Konflikte verstehen, verhindern, lösen, Hanser, Munich, Vienna
  1999


[updated 05.03.2020]
 
[Thu Oct 30 23:44:53 CET 2025, CKEY=ic, BKEY=imm3, CID=MAIM-252, LANGUAGE=en, DATE=30.10.2025]